Example: Precision Parts Manufacturer | Technical Support through AI FAQ System
Self-resolution rate before inquiries improved by 50%!
This is a case study of a precision parts manufacturer that implemented an AI FAQ system to reduce the burden of technical support operations and optimize inquiry responses. Challenges: Frequent specialized inquiries regarding product technical specifications and application ranges increased the workload for technical staff. The existing FAQ was not organized, making it difficult for customers to quickly find the information they needed. Measures: Implementation of an AI FAQ system: Built a self-service FAQ system by learning from past inquiry data. CRM integration: Established a system to record FAQ viewing history, allowing sales to prioritize responses to highly interested leads. Results: The number of views on the FAQ page tripled, and the self-resolution rate before inquiries improved by 50%. The burden on technical support was reduced by 40%, allowing for better resource allocation to sales follow-up.
- 企業：homula
- 価格：Other
